Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy.Ability to read comprehend and write simple instructions and/or short correspondence and memos.Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette.Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.Understanding of hotel products and guest services.Ability to handle stressful situations in a calm professional manner.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be able to obtain and provide Food Handlers card as required by city/county/state.Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays. High School diploma or equivalent and/or experience in a hotel or a related field preferred. Ability to perform job function with attention to detail speed and accuracy.In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area. The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
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